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Dsboults
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Lost channels

I can only watch 3 channels from hundreds with an error code 7400 on screen all the time. Tried everything. Fed up of not being able to talk to someone now. Been on hold for an hour 3 separate times then I get cut off. Not happy!

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newapollo
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Re: Lost channels

Hi Dsboults,

If it's a new installation then follow the advice virgin-tv-error-codes/7400 

Error 7400 generally means the box needs activating. You can  call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

You could also try the following :- VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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