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Lost all favourite channels and pin code doesn't work

simpadrr
Tuning in

Box randomly told me it wasn't connected to the internet, then wiped all my favourite channels and "some" of my settings.

It kept my favourite apps for example, but has exposed the adult channels.

When I then went to hide the adult channels, I was asked for my pin code, which appears to have been reset.

Any ideas?

Thanks

3 REPLIES 3

Zach_R
Forum Team
Forum Team

Hi @simpadrr,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear that you're having some trouble with your TV V6 box. I'm not sure what would've caused it to reset certain settings. Did an error message appear on the screen at all? As for the TV PIN, you can find more information regarding this here.

Thanks,
 


Zach - Forum Team
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simpadrr
Tuning in

Hi Zach - thanks for the info on the PIN reset, I'll try it.

With regard to the error message, I just had the "show info running out (M59)" message, and once I had reconnected, I experienced the issues.

Okay thank you for letting me know this.

Please reset the pin and let us know if it goes back to normal or not. Cheers 

Matt - Forum Team


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