Lost TV Box

[Bo0mer]

Hi Virgin,

I've misplaced my Tivo box(es),    One was broken just showed a red light and the other hadn't been switched on in about a year since redocorating.  I recently got around to removing the tv package completely and I've now been asked to return the TV boxes, but right now I can't locate where I've put them, what should I do?

thank you

Andy

[Ernie_C · Accepted solution]

Any boxes you have been asked to return will be charged for if you don’t return them.

You can find the charges here:

https://www.virginmedia.com/legal/price-guides

[japitts]

TiVo boxes aren't required back, V6 are - you've referred to both.

https://www.virginmedia.com/help/return-or-recycle-equipment 

[Bo0mer]

Thank you both for the prompt and informative replies, thankfully my wife has managed to locate the boxes this evening so it's just power cables and remotes to locate now,     I seem to have only been sent a returns package for one, the video suggests a bigger box and extra tension card would be sent if returning two, but I think I can fit two boxes in the package.

[newapollo]

Hi @Bo0mer 

The following VM video might be helpful