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Loss of picture

Losing picture and having too reboot 

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Re: Loss of picture

Phone
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Re: Loss of picture

Hi Smokey999, 

Sorry to hear you're having an issue with losing the picture, this ins't good. 

What box are you currently using?

Does it work for a while after rebooting the box?

Does this happen on every channel?

Let us know a little bit more, we'd love to help. 

Thanks. 

Emma_C - Forum Team
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Re: Loss of picture

Yes it’s happened twice on v6 box 

I’ve rebooted the box and it came back on ..

is  there a software problem or a hardware problem or a cable problem?

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Re: Loss of picture

Are all of the cables securely fitted in the back? 

If so then give the team a call on 150/0345 454 1111 so we can take a closer look at what's going on. 

Let us know how you get on. 

:) 

Emma_C - Forum Team
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Re: Loss of picture

Yes all cables secure Emma.There is an attenuators fitted at the back do you think this needs to come off.

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Message 7 of 7
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Re: Loss of picture

Is the box also well ventilated?

 

Can you go to Home, Help & Settings, Settings and Video Output please? 

 

If a number is displayed next to 'Video Output Format' can you tell us what the number is please? 

David_Pn
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