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Loss of Picture but there is sound.

Every day i am having to reset the V6 box as i have just a black screen but i do have sound. I bought brand new HDMI leads as thought it was that. Tried to book an engineer but finding it hard to. 

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Re: Loss of Picture but there is sound.

Hey lfcmad1892,

 

Welcome to the Community Forums!

 

We're so sorry for our delayed response, and for the picture issues you've been having with your TV service.

 

I appreciate this may have been one of the first things you tried, but did you try using a different HDMi port on your TV? Have you also ensured that there isn't an issue with the TV itself, and that the problem only occurs when viewing the source that your TV box is connected to?

 

If you have tried all these things, you'll likely need a replacement box sending out to you, if you haven't been able to sort one already. Give me a shout if you still need help and we'll go from there.

 

Many thanks,

 

Beth

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Re: Loss of Picture but there is sound.

I now have an even worse issue, i have rebooted the box, unplugged and now it won't go past a green screen. 

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