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debgou
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Loose cable, picture distortion intermittently.

My TV is intermittently showing distortion which I believe is to do with the cable which goes into the box. Reason being I can go over an twist the white cable and the picture seems to sort itself out. I am not able to book an engineer as I can't find where but I am sure that the white cable belongs to Virgin Media and they should be able to replace this. Can anybody help me with this please? Thanks in advance.

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JitteryPinger
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Re: Loose cable, picture distortion intermittently.

You need to call 0345 454 1111 and request a technician for fix TV problem.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
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japitts
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Re: Loose cable, picture distortion intermittently.

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so call VM and report it. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up. They can do these while you're on the phone to them.

Obviously check all your connections are finger-tight.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service"

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