on 30-11-2023 10:59
Trying to watch the new Sky Documentaries Lockerbie Series On Demand and Episode 3 is missing.
Episode 1,2 & 4 is there (already watched 1 & 2).
Episode 3 was there a few days ago when I checked if the series was there but now gone. Also tried on the Virgin Android App but it is missing there also.
on 02-12-2023 14:07
Hi Heartsfan 👋 welcome to the community!
Sorry to hear about this missing episode. Would you be able to advise us of the broadcasting channel this should be appearing from? We can then raise it with the team for you.
If you can also try rebooting the box and see if it re-appears! Thank you for your patience in the meantime! 🌞
on 07-12-2023 21:08
Thanks but it is there now.
Had already tried rebooting the box and as I said it wasn't on Virgin Go App either.
on 10-12-2023 11:21
Thanks for coming back to us heartsfan and I'm glad that the issues have now been resolved.
Please let us know here on the forums, if you have any further issues.
Kind Regards,
Steven_L