Has been working fine since installed 6 months ago then unplugged due to redecorating.
Decorating finished (lovely), plugged back in, it went through it's routine loading channels and was stuck at 16%!!!
Virgin Customer Service don't work Sundays so I tried to reset, complete reset (wiping everything).
I tried rebooting without the HDMI cable plugged in, restarted and now I get the 'Now Connect your Virgin TV Box to the Hub' screen. Progress, maybe, except now the remote control doesn't work to select the options (yes, batteries are good).
Previous to doing the HDMI thing I could at least access my recorded shows and watch Netflix but nothing now.
This is still an issue. Committed the sin of re-decorating the lounge. Now I get the 16% problem. Tried a re-boot with the HDMI disconnected but no joy. Went through technical support and a technician will be visiting next weekend. So no TV till then. The V6 box is better but the old one did not suffer from this. I don't really understand why someone is coming out. The box is connected (presumably this is detectable by VM), so if there is some tweak that needs to happen then that could be done remotely. I would be willing to bet the box is swapped out as I doubt they will fix the box. They could post me a new one and I can install it. We will see!
I just got my v6 box today and same issue. Channels stuck at 16pc
i am using a power line so only using the Ethernet cable and hdmi and power. I did load up the box downstairs with the splitter but given I got the power line (as we don’t have the Virgin cable upstairs) not sure this is an issue... shouldn’t be given the sales pitch.
is there a solution please? I have a relatively new Samsung smart tv less than one year old