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Dwhiten
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Live tv pic freezing

Whilst trying to watch the boxing my live pic freezes, full sound and when I go to guide i can view it perfectly in the top right of the screen! Very frustrating watching the boxing for £25 only to view it on a portable size box! 
changed all hdmi cables, checked all connections, rebooted several times and still not working! 
any ideas please, Darren

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japitts
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Re: Live tv pic freezing

Can you view other live TV channels and VoD ok?

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Dwhiten
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Re: Live tv pic freezing

Hi, if I re-boot and go straight to a tv channel it works fine, but if I re-boot and then go straight to live tv it all freezes. I hear the sound of the channel I’m on and the frozen pic of the live channel.

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japitts
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Re: Live tv pic freezing


@Dwhiten wrote:

Hi, if I re-boot and go straight to a tv channel it works fine, but if I re-boot and then go straight to live tv it all freezes.


Not sure I follow... live TV is a TV channel?

That saidm if you're getting sound and picture mixed up between channels, that sounds like a tuner issue to me. Treat that like you would a pixellation fault - reboot once and if symptoms persist, there's an underlying fault.

You can check the automated area faults line (0800 5610061) but that would be more of a box-tick in this case than anything.

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Dwhiten
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Re: Live tv pic freezing

When I say live tv i’m referring to pay to view, it only occurred once I purchased the boxing at the weekend. I’ve tried calling virgin but as normal it’s not easy getting through.

thanks for your input.

darren

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Hayley_S
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Re: Live tv pic freezing

Hello @Dwhiten,

 

Welcome to the community, thanks for posting.

 

I am sorry for the issue with your Live TV.

 

We are unable to assist with this on this platform, but if you wish to raise a complaint regarding this let me know and we can do this together.

 

Many thanks,

Hayley
Forum Team



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