Menu
Reply
Mobes
  • 187
  • 0
  • 26
Up to speed
332 Views
Message 1 of 19
Flag for a moderator

Live Tennis On Prime App V6

Can someone check the live tennis streams on Prime Video App for me!

Normally it takes about 30 secs for the picture to kick in properly but for all live tennis streams today the picture and Audio is stuttering! Have tried rebooting box but doesn’t help!

0 Kudos
Reply
ozsat
  • 4.49K
  • 316
  • 835
Community elder
322 Views
Message 2 of 19
Flag for a moderator

Re: Live Tennis On Prime App V6

Picture took about 15-20 second to get up to quality - but n stuttering here - all good.

==================================
VIVID 600 (690/44mb) in Area 31
0 Kudos
Reply
Mobes
  • 187
  • 0
  • 26
Up to speed
319 Views
Message 3 of 19
Flag for a moderator

Re: Live Tennis On Prime App V6

Cheers for that 🙂

must be the box! 

0 Kudos
Reply
ozsat
  • 4.49K
  • 316
  • 835
Community elder
308 Views
Message 4 of 19
Flag for a moderator

Re: Live Tennis On Prime App V6

Have to tried pwering off at the mains for 10 seconds?

==================================
VIVID 600 (690/44mb) in Area 31
0 Kudos
Reply
Mobes
  • 187
  • 0
  • 26
Up to speed
296 Views
Message 5 of 19
Flag for a moderator

Re: Live Tennis On Prime App V6

I did indeed 🙂

I also have a V6 in another room and there is no issue with that, it’s  streaming OK!

Weird!

0 Kudos
Reply
ozsat
  • 4.49K
  • 316
  • 835
Community elder
275 Views
Message 6 of 19
Flag for a moderator

Re: Live Tennis On Prime App V6

I tried it a little later and it was stuttering for about 30 seconds but then continued OK

==================================
VIVID 600 (690/44mb) in Area 31
0 Kudos
Reply
Mobes
  • 187
  • 0
  • 26
Up to speed
211 Views
Message 7 of 19
Flag for a moderator

Re: Live Tennis On Prime App V6

Definitely my box! It’s fine on my iPhone, Samsung tablet, Firestick and on the intergrated App on my Samsung TV!

im luckily I have options to watch the streams but just much easier watching it go the V6 box!

Will have to call them at some point!

0 Kudos
Reply
ozsat
  • 4.49K
  • 316
  • 835
Community elder
202 Views
Message 8 of 19
Flag for a moderator

Re: Live Tennis On Prime App V6

Wifi or Ethernet?


@Mobes wrote:

Definitely my box! It’s fine on my iPhone, Samsung tablet, Firestick and on the intergrated App on my Samsung TV!

im luckily I have options to watch the streams but just much easier watching it go the V6 box!

Will have to call them at some point!


 

==================================
VIVID 600 (690/44mb) in Area 31
0 Kudos
Reply
Akua_A
  • 1.12K
  • 30
  • 78
Forum Team
Forum Team
197 Views
Message 9 of 19
Flag for a moderator

Re: Live Tennis On Prime App V6

Hi @Mobes,

 

Welcome back to our community forums.

 

Sorry to hear you are experiencing issues when watching  Live Tennis On Prime App via V6 box. We can understand the inconvenience this may have caused and we want to do our best to help. Have you tried rebooting your TV box as seen here to see if the issue persists? https://www.virginmedia.com/help/virgin-tv-restart-or-reset-your-box#tab2.

 

Please get back to me when you can.

 

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Mobes
  • 187
  • 0
  • 26
Up to speed
192 Views
Message 10 of 19
Flag for a moderator

Re: Live Tennis On Prime App V6

Hi there

Yes quite a few times! I have another V6 box and it’s not an issue on the 2nd one (yet) so presume it’s the box!

👍🏼

0 Kudos
Reply