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Steveo1914
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Lip sync and EARC

Purchased a new Samsung tv with the new enhanced audio return channel and it’s connected to my Samsung sound bar but it’s so out of voice sync on the virgin media v6 box I’ve spoken to Samsung and richer sounds and looked on google and from what I’ve been told it’s a software issue on the v6 box with voice sync and the earc anyone else having lip sync issues using earc 

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japitts
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Re: Lip sync and EARC

First thing to check/try, is the audio output settings.

Home > Help & Settings > Settings > Audio > Dolby.

Try toggling the PCM setting.

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Steveo1914
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Re: Lip sync and EARC

I’m using a hdmi cable and my v6 is on bitstream which is correct for using my atmos sound bar and the  audio setting on my Samsung tv is set to auto which is correct richer sounds said it’s a v6 issue 

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Richw1982
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Re: Lip sync and EARC

I wouldn't say it was a V6 issue as it would be doing it with other systems as well.  Maybe a compatibility issue between Samsung setup and V6 software

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japitts
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Re: Lip sync and EARC

Have you tried the suggestion in my previous post?

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Steveo1914
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Re: Lip sync and EARC

Sorry yes I have 

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Steveo1914
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Re: Lip sync and EARC

Still lip sync issues 

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Steveo1914
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Message 8 of 22
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Re: Lip sync and EARC

Only have lip sync issues on virgin media v6 box all apps on tv and my 4K Blu-ray player all work fine my sound bar was fine on my previous Samsung tv which was it not earc compatible 

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japitts
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Message 9 of 22
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Re: Lip sync and EARC

What's the model numbers of your Samsung kit? Both the TV & soundbar.

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Richw1982
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Message 10 of 22
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Re: Lip sync and EARC

Its normally a software incompatibility between the 2 systems.  You could try the following 

 

• Where possible, ensure the TV is connected directly to
the TiVo/V6, not via an amp.
• If you have an amp or soundbar, and their TV
has an optical output, connect it TiVo/V6 → TV → Amp.
• Check if the TV has any lip-sync adjustments.
• Turn off any picture 'enhancements' on the TV such as
high refresh rates or Movie Mode. Try turning on Game
Mode. Try turning the TV contrast down. On recent
Panasonic TVs, try enabling “1080p Pure Direct”.
• Try changing the TiVo's Dolby setting, either to Dolby or
PCM, and see which is better.

I work for Virgin Media - but all opinions posted here are my own
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