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Lg tv goes off

higlufc
Joining in

Virgin mechanic came out says it's the 16month old tv. Tv goes blank then off and comes back on only when I fast forward a paused or a recorded programme. It also jumps back to the beginning of a program if you join it half way through. Tv ok on amazon Netflix and anything else so why is it the tv please.

 

1 REPLY 1

Beth_G
Forum Team
Forum Team

Hi higlufc

Thank you for your post, welcome to the Community Forums!

Sorry to hear of the TV issues. From what you've described, it sounds like there may be an issue with the box hard drive if there's only issues with playback. However it does seem strange that the engineer advised it's a TV issue. Do you perhaps have another TV and if so, are you able to try and connect that box to another TV to double check if the issues remain?

If not, not to worry. We may need to look into replacing the TV box. However please bare in mind that all of your recordings will be lost.

Let us know

Beth