Virgin Media Community

[EPriest2212]

Hello, 

How do I arrange a larger buttoned and simpler version of the Virgin V6 remote for my elderly, impaired sight grandparents? Unfortunately they continuously struggle with the smaller remote. 

Thank you - Emily 

[newapollo]

Hi Emily,

 VM do have an Accessibility Remote which your grandparents may find easier to use. It's white with black buttons and is designed with partially sighted customers in mind. The buttons are different shapes to differentiate them and have a raised button on the number 5 to best locate the number buttons. 

There are also some changes that you can make to the screen itself to make it easier for them to navigate: If they has difficulty seeing the screen, both the V6 and TiVo has 'audio cues' which can help them find their way around the menus. These are sounds that show actions and reactions to button presses on the remote control.

There are five main audio cues:

• A tone that starts low and goes higher - this means you've moved forward into the next menu.
• A tone that starts high and goes lower - this sounds means you pressed BACK or returned to the previous menu.
• A single tone - this sound means you've pressed a button when moving around the TV guide.
• A deep tone - you'll hear this sound when you've tried to carry out an action that isn't available.

I'll flag this post for you and a member of the Forum Team should be able to pick this up for you and order an Accessibility Remote

[Roger_Gooner]

Migrate to the 360 and use the remote's voice control.

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/voice-control-on-virgin-tv-360 

[Ilyas_Y]

Hey @EPriest2212, thank you for the post and welcome to the Virgin Media forums!

Sorry to hear about the struggle of the remote for your grandparents. I have the same issue too with my mother using the remote, so let me tell you from first hand experience it really isn't easy and I appreciate their patience.
This is something that we can sort out here at Virgin Media.

I will send you a private message to get this sorted out - watch out for the purple envelope 🙂

Kind regards.

[EPriest2212]

Thank you, much appreciated! I shall await a message 😃