Watching tv Thursday morning all ok. Came back from answering door and the picture was all pixellated and no sound. Tried rebooting with no luck. Checked all cables are tight and even changed HDMI lead still no luck.
After 40 minutes got through to CS and and engineer was booked for Friday afternoon.
Then got a text to say visit was put on hold pending a network issue being repaired.
Got another text friday night to say Issue fixed.
Called CS Saturday Morning as TV still the same, Told me she couldn,t book an engineer as their was a network issue and it wouldn't let her book one.
Been on the fault line and it says there are no network issues in my area.
Meanwhile in Lockdown and No Virgin TV service.
What is happening and how do I get this problem fixed.
It sounds like there may be some network issues in your area, your problems are being associated with that - and it's perfectly normal for tech visits linked to that area issue, to be cancelled pending resolution of the known fault.
If nothing's reported on the status line (don't rely on the website status for this), then you'll need to call back in I'm afraid. An agent can check for known issues in your area, and if there genuinely isn't anything else, then yours can be treated as a new fault and diagnosed accordingly.
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Network issue now fixed. Internet seems ok but still no TV service with W02 still showing after numerous reboots. Checked all cables are tight and secure and changed HDMI cable just in case but still no TV.