So I contacted Support last week via the online chat support because the Tivo V6 Box in the the main living room had developed the Green Screen of Death/Hard Drive Failure. Support were great in helping me on the occasion, telephoning me a few hours later and arranging to send out a replacement box.
I received the box the next day via Yodel Courier. When I opened the box I'll be honest and say my suspicions were it wasn't a 100% Brand New Box but maybe a second hand or re-conditioned box, there was no remote with it and no power adapter, so had to use the existing ones, lucky there was no fault with those. I swapped out the fault box for this replacement box, and setup and thought that was job done.
Now I don't watch TV in the main living room with the other members of the family. I have a separate V6 Box in my own room, where I also have my Broadband and PC setup. So I was surprised to be told this evening from my 72 year old Father who is the main watcher of the living room TV, that he's had nothing but picture break up, picture drop out and picture freezing on this box since we got it. He's tried rebooting it a couple of times to see if that would clear up the issue, but he says not and is getting really fed up now with the box and service.
Is it at all possible that I've received a faulty replacement box, or that there is some other reason why the living room TV is having such poor service? Especially when compared to my own Tivo Box in a different room where I'm still on the same box the engineer installed when we upgraded.
Can anyone from Virgin Media reach out to me and help resolve this issue?