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Bentley580
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Issue with second V6 box

Hi I have a second V6 box, while I was having some renovations done it was put away. I have now connected it back up and it’s telling me I have no channels available and to call 150. 

done that then run checks which all came back on their end ok, one the phone for a while then Finally directed to a link, which is broken so still no further along. 

I have reset the box and updated it, still no joy. Any help would be great full. 

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newapollo
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Re: Issue with second V6 box

Hi Bentley580,

Usually if  abox hasn't been used for around a month or more it is de-activated.

You need to phone to get your box re-activated. 0800 953 9500. You will need the box serial number, and your account and area number

If they can't help then try speaking  New accounts and Set Up for them to complete the re-activation.

That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

Dave

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Bentley580
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Re: Issue with second V6 box

Thank you, I will try that. 

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Bentley580
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Re: Issue with second V6 box

Dave, 

I want to thank you for your help, very much appreciated! 

however, I still have the issue. In total I have been on hold for over 1 hour 20 to try and sort this then just as I think someone is answering the line goes dead. 

I do understand that under COVID things are different however, I only moved to Virgin as COVID lockdown start and I have multiple problems none of which have been resolved easy. Not happy at all. Seems to take days if not weeks to sort problems out, if you ever get to talk with someone. 

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paul0363
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Re: Issue with second V6 box

Unfortunately you will need to call in to get it activated.  Hang on for a minute or so if the line appears to go dead - had that happen to me and someone answered just as I was about to hang up!!!

Best to call early on - I callled in at 9am last week and the call was answered in less than 5 mins!

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Steven_L
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Re: Issue with second V6 box

Hey@Bentley580,

 

Are you still having issues with your second v6 box?

 

 

Regards

Steven_L

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Bentley580
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Re: Issue with second V6 box

Steven, 

all sorted now, thank you. 

 

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Steven_L
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Re: Issue with second V6 box

Glad to hear that @Bentley580.

 

Please let us know if you have any further issues and we'll be happy to help.

 

Regards

Steven_L

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