on 11-09-2022 09:39
I have recently upgraded to Hub 5/Gig1. My new contract says my TV package is Maxit plus Sky Sports Collection.
I was told changes would take up to 24hrs to appear, but at this point I only have Sky Sports channels in SD, not HD.
Is this correct? "Sky Sports Collection" is not HD"?
Thanks
Answered! Go to Answer
on 11-09-2022 09:43
Unless specifically stated otherwise, Sky Sports has always been SD as standard.
To enable access to Sky Sports HD, you need to have the Sky-imposed £7/month HD add-on. Some packages include this as an "included" add-on, but it's still an add-on regardless.
Here's a copy of a contract with Sky Sports HD included - it's a separate itemised line.
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on 11-09-2022 09:43
Unless specifically stated otherwise, Sky Sports has always been SD as standard.
To enable access to Sky Sports HD, you need to have the Sky-imposed £7/month HD add-on. Some packages include this as an "included" add-on, but it's still an add-on regardless.
Here's a copy of a contract with Sky Sports HD included - it's a separate itemised line.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 11-09-2022 09:49
Thanks for clarifying! It was an unlooked for byproduct of the GIG1 upgrade so not too important, but still a bit disappointed.