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Iplayer wont play content

iplayer loads then when I click on a programme I want to watch it starts Loading then I get an error message saying content not able to load, check settings.

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Re: Iplayer wont play content

I have a similar problem.

iPlayer plays sound but no picture. Same with ITV Hub and YouTube etc. All work fine on my smart TV, PC and iPad!

I also have the same issue with Netflix - what is going on?

 

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Re: Iplayer wont play content

Hi Genty1960, 

Thanks for your post and welcome to our community. 

Really sorry to hear that you're having this issue with iPlayer, this ins't good. 

Can you confirm this is via your TV? If so what box are you using specifically? 

Do you have any issues with other apps? 

Are you having any broadband connection issues?

Let us know, we're keen to help. 

Emma_C - Forum Team
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Re: Iplayer wont play content

Hi Emma, I'm not having issues with any other app. I am running superhub 3 with tivo 500mb box. I works perfectly through my mobile phone and using phone as a data hub but not through WIFI.

Side bar question,

In apps do we not have ALL4 and my5 apps??

Regards

Paul.

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Re: Iplayer wont play content

Thanks Genty1960, 

It could be due to the box you're using. 

Have you thought about getting one of our V6 boxes? 

I'd give the team a call on 150/0345 454 1111 to discuss it further and see how we go from there. 

Let me know if you have any concerns. 

Emma_C - Forum Team
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Re: Iplayer wont play content

Hi Emma, both of them are tivo boxes

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Re: Iplayer wont play content

Hi Genty1960,

 

Sorry to hear about this issue. Have you spoken to our team in regards to this matter?

 

I'm happy to look into this for you if you're still having issues. Just look out for the purple envelope in the top right hand corner

 

David_Bn

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