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Intermittent no sound on some channels

Very frequently when switching from one channel to another the sound disappears on the new channel only. The only way to remedy this appears to be to continue to switch backwards and forwards between channels and eventually sound on the new channel is recovered, while sound on the original channel is not lost at all. This can  happen randomly when switching to any channel. Rebooting has not helped. Neither has checking cables. Calls to Virgin end up automatically triggering an automatic system test which always reports that no problem is identified, when clearly there is a problem. Very frustrating. Assistance would be appreciated. 

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Re: Intermittent no sound on some channels

Does this happen with any channels in particular

And are you using a TiVo or a V6?

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Re: Intermittent no sound on some channels

Thanks. It is a V6 box. It seems to happen most on BBC1 (non HD) but I think it can happen on any channel including 501 Sky Sports HD. 

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