I have been experiencing intermittent picture distortion on both of my V6 boxes over the past week. One is connected by WiFi and the other is Ethernet connected. I’ve rebooted both boxes multiple time and have spent over an hour on the phone to “technical” today and they could only say to “turn it off and back on again”!
Clearly is not an internet issue as speed tests are showing download speeds in excess of 350mb and upload over 10mb.
Ok thanks, I spent a long while on the phone to technical team earlier and they only said to carry out a reboot of both boxes and blamed it on me leaving the boxes in standby.
That's nonsense. With all box issues, a single reboot is a good idea to eliminate gremlins. If symptoms persist, there is an underlying issue that needs rectifying. In the case of TV signal faults, that needs either an engineer visit or a box replacement. That comment about your boxes being in standby is, to be technical, nonsense.