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Installed replacement V6 box in bedroom. Now living room V6 box not working

The V6 box in my Sons bedroom recently malfunctioned. We were sent a replacement yesterday. It has been successfully installed but now our living room V6 box is showing error 7400. I can’t seem to get in touch with anyone about this. I have already tried all of the recommended options like turning off, unplugging etc but no luck. Help!

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Re: Installed replacement V6 box in bedroom. Now living room V6 box not working

Unfortunately it looks as though they have deactivated the wrong box. You will need to phone in and get it reactivated. When phoning please have your box serial number and account number to hand.

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Re: Installed replacement V6 box in bedroom. Now living room V6 box not working

Ok cheers.
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