Over the Christmas break, a problem has developed with my V6 box, whereby the image is corrupt and pixelates heavily, making some channels (but not all!?) unwatchable. Audio is fine, but the image is mashed entirely.
Of the channels I watch, the free ones appear to work fine, such as BBC and ITV, but the channels I pay a premium for are unwatchable (*most notably the Sky Sports HD channels), meaning I've missed out on the bumper haul of football over the Christmas break.
I've just got off the phone to technical support, who were no help whatsoever, asking me to switch HDMI ports, etc, even though the issue is obviously network side as it only affects certain channels.
I've repeatedly tried rebooting the box, even leaving it unplugged overnight and trying again the next day, etc - Still the same issue remains.
After having broadband issues around a month ago (*which were fixed thanks to the intervention of the forum mods on here speeding up an engineer visit - Many thanks!), I'm really starting to lose my patience with the service, which up until recently has been pretty much perfect.
The engineer who came out to fix the broadband only a matter of weeks ago, checked connections, wiring, etc, so pretty confident the issue is not on our side.
Subscription to Virgin Media services isn't cheap, and I've had nothing but trouble over the past month, during the time of year where you rely on it more than any other.
Hoping someone on here can help, as the call centre were pretty much no use whatsoever! The guy I spoke to on the phone was completely stumped and brushed me off by saying to try again in 24-48 hrs, even though I'd already informed him that I'd gone through this process through the online service status tool.
Currently paying for a service that I'm not receiving.
Any help much appreciated. Thanks!