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ITV X app not working on V6

Stubill
On our wavelength

on ‎22-04-2023 18:34

The ITV X app is not working.

It shows up but then it totally freezes me out.

Is there a fix for this?

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5 REPLIES 5

newapollo
Very Insightful Person
Very Insightful Person

on ‎22-04-2023 19:52

Hi @Stubill 

Have you tried rebooting the V6?

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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japitts
Very Insightful Person
Very Insightful Person

on ‎22-04-2023 20:51

Do other streaming apps or OnDemand services work? If not, that could indicate an internet connection issue.

If they do, the problem looks limited to the individual app. Restarting the V6 via Help & Settings is a good start with this.

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jaigee
On our wavelength

on ‎28-04-2023 12:24

Same here.

All other streaming and on demand works fine but ITV-X loads very slowly and then freezes, I had no problems with the old ITV Hub.

Restarting the V6 makes no difference and signal strength etc. is excellent.

 
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Stubill
On our wavelength

on ‎28-04-2023 13:00

All issues have cleared up now.

Rebooted box but no change.

Rebooted hub hut no change.

Just had to wait and prey.

Thanks guys

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Lee_R
Forum Team
Forum Team
In response to Stubill

on ‎30-04-2023 13:30

Hi @Stubill thanks for getting back to us.

And thanks for confirming your issue with ITV X has apparently resolved itself. I hope you're enjoying having it back up and running. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R

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