Menu
Reply
Highlighted
  • 1.32K
  • 26
  • 129
Rising star
977 Views
Message 15 of 53
Flag for a moderator

ITV HD - Audio Description keeps turning on - just started today!

Anyone else find the audio description on ITV HD keeps switching itself on?

I think it's only ITV HD but all 3 V6 boxes in our house are exhibiting the same behaviour.

To replicate or see if you have the fault - change to ITV HD, press info, go down to AD, switch it off (assuming it's on), change channel, change back to ITV HD and AD is back on again!

--------------------------------------------------------------------------------------------------------------
Services: Ultimate Oomph bundle
Equipment: 3 x V6, Super Hub 3
0 Kudos
Reply
Highlighted
  • 12
  • 0
  • 1
Tuning in
959 Views
Message 1 of 53
Flag for a moderator

Channel 5 catchup only audio description

If I'm using the catch up option on my tivo box and it's a channel 5 program the only options I get are audio description catch up. This means you can't go to info and turn the audio description off. It is on both HD and normal. 

What's going on? Why can't I get catch up with audio description? 

 

0 Kudos
Reply
Highlighted
  • 3.42K
  • 342
  • 647
Very Insightful Person
Very Insightful Person
928 Views
Message 2 of 53
Flag for a moderator

Re: Channel 5 catchup only audio description

Do you have any specific examples of this?

On the C5 programs I've tried recently, you play the episode as normal and then select "info" - scroll down the Audio-Description tab and disable it.

Once you've done that once, it remembers your selection.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 12
  • 0
  • 1
Tuning in
921 Views
Message 3 of 53
Flag for a moderator

Re: Channel 5 catchup only audio description

All creatures great and small, neighbours, home and away, I'm guessing there are others. As I said the only option is that it is an audio description episode, you can not turn anything off. When you go into the menu you refer to it is already set to off and it states this is an audio description episode. 

Highlighted
  • 2.56K
  • 389
  • 525
Trouble shooter
913 Views
Message 4 of 53
Flag for a moderator

Re: Channel 5 catchup only audio description

Hi dispic1,

You don't get the AD options if using the My5 app, however if you go to Catch Up > Search and bring up My Creatures Great and Small then you can access the AD by pressing the info button and scroll down to the AD symbol and either turn it on or off.

I didn't check the other programs you mentioned.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply
Highlighted
  • 3.42K
  • 342
  • 647
Very Insightful Person
Very Insightful Person
909 Views
Message 5 of 53
Flag for a moderator

Re: Channel 5 catchup only audio description

There's no such thing as audio-described episodes as such, it's a system setting that is on or off. I've not even had to use the my5 app, I'm just using the various VOD menus.

If you play a C5 program where AD is on but shows as off, try switching it on, then switching it off again.

This works for me, and once toggled, is pemanent until you then switch it on intentionally.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 12
  • 0
  • 1
Tuning in
903 Views
Message 6 of 53
Flag for a moderator

Re: Channel 5 catchup only audio description

Hi newapollo

As I said the audio description is already off. It states it is an audio description episode. 

I will have a look at my5

 

0 Kudos
Reply
Highlighted
  • 12
  • 0
  • 1
Tuning in
897 Views
Message 7 of 53
Flag for a moderator

Re: Channel 5 catchup only audio description

Turning the audio description on then off again doesn’t do anything. I will try and attach a picture so you can see what I see. 

0 Kudos
Reply
Highlighted
  • 12
  • 0
  • 1
Tuning in
892 Views
Message 8 of 53
Flag for a moderator

Re: Channel 5 catchup only audio description

No my5 app on my tivo box. 

0 Kudos
Reply
Highlighted
  • 12
  • 0
  • 1
Tuning in
888 Views
Message 9 of 53
Flag for a moderator

Re: Channel 5 catchup only audio description

L

0 Kudos
Reply