You shouldn't have a 360 and a Tivo box because the software is different so they are not supposed to work together although someone said they did. You can identify which ones you have on this link, the 360 + V6 look the same it's the software thats different. 360 runs Horizon, V6 and the Tivo box use Tivo software would you believe.
Are both boxes running the same software this should be easy to check if you press TV guide or the home button, if you have 360 Horizon software if you press Home, Settings, Info, you will What's new in version 4.3x?
I checked the photos previously. Is there any difference between the look of a TiVo bald and a 360?
i have looked in the settings of both and the system info says TiVo on both and they both say the sa,e software version.
As explained, a V6 & 360 use the same hardware, but are different software. If your box has the TiVo logo, it's running TiVo software - so is either a TiVo or a V6. From having taken a look at the photos, which boxes are you using? You keep referring to TiVo, but do you mean a TiVo box or a V6 box (that runs TiVo software)
If the new box is a TiVo why have I got the new remote that looks like one that goes with a 360?
The engineer was called out due to a pixelated picture problems through the old V6 box. He decided to give us this new box.
Ok, you've answered above that you still have the V6 remotes and they work. Please confirm the question in my comments above (perhaps post photos of your boxes if it would be easier), but I think I'm starting to understand what might have happened here. And that's halfway towards being able to advise.
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