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1985rainbow
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I need a new tv box

I have a green screen telling me DVR has detected a serious problem. I've tried everything to sort this issues and nothing works and I can get through to talk to anyone at virgin media. I'm really annoyed as it's Christmas and I have children who want to watch the children's channels and they can't!! I've been a customer for 2 years now. I'm really angry about this as the lady on the phone was no help when I explained the issue on Friday. Now I can't get through to anyone. I need a new tv box!! ASAP!!!

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japitts
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Re: I need a new tv box

I know it's not what you want to hear, but this forum isn't a direct replacement for calling to report faults.

Having said that, can you elaborate on "the lady on the phone was no help" - did you explain the fault symptoms? What were you told?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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