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maxbrt
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I’m missing TV channels

I hired TV, internet and telephone services, and when I activated my TV, many channels that worked stopped working a few weeks ago ... For example, the discovery and nickjr channels. these worked normally, and now they are giving the v56 code ... I would like to understand why the channels disappear.

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newapollo
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Re: I’m missing TV channels

Hi maxbrt,

sorry to see you are confused by channels being missing.

Virgin supplied over 50 channels for free, all for a limited period since the start of the current Covid epidemic. They actually extended the free periods for a number of the channels, however the free viewing periods have now ended.

I have made a list of the free channels that were offered in the spoiler at the bottom of this post.

You could regrade your package bundle to access more channels or you can purchase small bundles to add extra channels.

Customers can add one Pick to their bundle for £7 per month with each subsequent Pick costing £5 per month. Picks can be changed every month.

The  Kids Pick is £5.

This is the link showing the Personal Picks  Extra Channels 

Should you decide to add extra channels or regrade your package you could do so using the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

Or you can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

Spoiler

March 31st to April 21st
The full line up of extra channels for families to enjoy includes:
Cartoon Network
Boomerang
Cartoonito
Nickelodeon
Nick Jr
NickToons
Nick Jr Too
This television upgrade is available to customers on Virgin Media’s Player, Mixit (without Kids TV pick) and Maxit (without Kids TV pick) bundles at no extra cost.

April 6th to May 2nd
The full line up of extra channels:
Comedy Central
DMAX
Discovery
Fox
Gold
Box Hits
Kerrang
Kiss
Magic
ID
Lifetime
MTV
TCM
TLC
Rishtey
Rishtey Cineplex
Sony SAB
Colors

April 10th to May 9th
The full line up of extra channels for families to enjoy includes:

Sky Arts
Sky Comedy
Sky Crime
Sky One
Sky Two
Sky Witness
Sky Sports Mix
Sky Sports News
Movies 2
Syfy
E!

April 17th to May 16th
The full line up of extra documentary and entertainment channels now available:
Alibi
Animal Planet
Comedy Central Extra
Crime + Investigation
Discovery History
Discovery Science
Discovery Shed
Discovery Turbo
Eden
Eurosport 1
Eurosport 2
H2
History
Home and Health
Love Nature
National Geographic
National Geographic Wild

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
maxbrt
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Re: I’m missing TV channels

and how much is the ENTERTAINMENT & DOCUMENTARIES package and how do I add to my package?

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newapollo
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Re: I’m missing TV channels

Hi Max,


Customers can add one Pick to their bundle for £7 per month with each subsequent Pick costing £5 per month. Picks can be changed every month.

So the ENTERTAINMENT & DOCUMENTARIES pick would be £7 extra.


You could try the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queue

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
maxbrt
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Re: I’m missing TV channels

Ok! Nice! 

Thank you.

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newapollo
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Re: I’m missing TV channels

You're welcome Max.

I hope you aren't on the phone for too long if you decide to call

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
maxbrt
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Re: I’m missing TV channels

It will be via text message, because unfortunately I still can't speak and understand English, I can only communicate better by text message.