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albertz11
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I have two TIVO boxes but Sky Sports HD can only be received on one of them...

If I am paying for the highest package WHY do I not have Sky HD on both boxes. Engineer said that I should have and Andrew in retentions team said the same when updating my package ?

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Re: I have two TIVO boxes but Sky Sports HD can only be received on one of them...

Hi albertz11, thanks for getting in touch.

 

Sorry to hear you've not been able to get Sky Sports on both boxes - I can confirm what you were told by the engineer & Andrew in retention's is correct - you should definitely get it on both boxes, as long they are both TiVo's or V6's.

 

Do you get any specific error message when Sky Sports HD fails to work? 

 

Tom 

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albertz11
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Message 3 of 6
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Re: I have two TIVO boxes but Sky Sports HD can only be received on one of them...

I think Virgin are due me compensation for this . We have had these 2 boxes for over 2 years and have been paying for FULL services. When fitted the engineer said we can only get SKY Sports HD on one box....we accepted this until last week when told we should have on both. Ridiculous from Virgin.

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albertz11
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Re: I have two TIVO boxes but Sky Sports HD can only be received on one of them...

YES... " This channel is subscription"

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albertz11
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Re: I have two TIVO boxes but Sky Sports HD can only be received on one of them...

I'm sure is my account is checked Virgin will see exactly when I had both boxes installed....AND what codes were attached to our account for each service.......

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Re: I have two TIVO boxes but Sky Sports HD can only be received on one of them...

Morning albertz11, 

 

Very sorry for any confusion over this,

 

I've popped you over a private message so I can take a closer look for you.

 

Thanks,

 

Alex_Rm

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