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I have tried everything but cant stop my V6 box switching its self off several times a day ?

I have tried every thing over the last week but cant stop my V6 box switching itself off then it takes 10 mins to come back on ? Help 

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Re: I have tried everything but cant stop my V6 box switching its self off several times a day ?

What's the box set to in the standby settings?

https://www.virginmedia.com/help/virgin-tv-changing-tv-box-standby-settings

Although none of those should take 10 minutes to come out of it's a good starting point to understand what to suggest next.

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I work for Virgin Media - but all opinions posted here are my own
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Re: I have tried everything but cant stop my V6 box switching its self off several times a day ?

Thanks Ben I have checked the settings and it was set to power always on ! as when delivered by Virgin a few months ago it's only over the last few weeks that the problem occurs but checks by Virgin claim everything is working ?

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