Virgin Media Community

[Lee29]

I just moved into my new home, the prevouise tenant had VM installed however i think they only had internet. There is no white ariel that goes into the V6 box, i think i need a wire, does it come with the V6 Box or will i need an instalation? 

[japitts]

Virgin is a cable TV provider and doesn't use any aerials. You're probably thinking of the coax cable that carries the live TV signals.

From the sounds of it, you're an existing V6 TV customer moving to a new home.. 

If so, and there's no existing co-ax point for the TV box, you'll need a manned install. You can either call in via 150, or wait for forum staff to pick this up and they might be able to arrange it.

[Paulina_Z]

Hi @Lee29,

Welcome to our Community Forum, thank you for your post! I'm sorry to understand that you're having trouble installing your new TV services.

If you're still having some issues, please let me know and I will be able to have a technician appointment arranged for you to help you install your QucikStart V6 box.

Please give us a shout, so we can have this arranged.

Thanks! 🙂