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5488
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I can’t get past the welcome screen on tv box

Hi this morning my v6 box is stuck in a welcome screen loop. Occasionally a box with a downward arrow appears but then goes back to the welcome screen. 

any help and suggestions would be great full. I have already been on to customer services but they didn’t seem to be able to help.

 

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Emily_G
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Re: I can’t get past the welcome screen on tv box

Thanks for the post 5488 and welcome to our community.

 

Can we please confirm if your Tivo box has been fixed since your post? 

 

If you're still having trouble can we please confirm if you've switched this off and checked all the cables are inserted securely and showing no visible signs of damage? 

 

Thanks, Emily.

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