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How to prevent eldery parents inadvertedly subscribing to other packages?

I noticed on my elderly parents bank statement that their VM DD had increased by £56 in May and then by £31 in June.  Perplexed I called VM to find out why.  After finally passing through security I was told that a Sky Sports package had been added to their account via their remote control.  My dad has vascular dementia and denies that he has done this.  Although he will have, he just can't remember.  I have cancelled the subscription.  But is there a way I can permanently block him from adding such packages in the future? 

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Re: How to prevent eldery parents inadvertedly subscribing to other packages?

Hello Foreverjuggling and welcome to our community.

 

When subscribing to new channels you'd need to type a pin in the remote to do so, to avoid this you can change this pin yourself by following these steps:

  1. Help & Settings
  2. Press Home on the V6/TiVo remote control
  3. Then select Help & Settings > Help >TV Care on TiVo (at top of screen)
  4. Then select Reset My Pin

This would make it so he wouldn't accidentally purchase something through the remote if he wasn't aware of this pin code.

 

Hope this helps, Emily.

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Re: How to prevent eldery parents inadvertedly subscribing to other packages?

Thank you Emily, I have updated their PIN 🙂

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Re: How to prevent eldery parents inadvertedly subscribing to other packages?

Hi foreverjuggling,

 

Thank you for the update, please do not hesitate to come back if you need any further assistance.

 

Kind regards

 

Paul.