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How long does a package upgrade take to activate?

Hi, last Saturday I upgraded to add movies to my current VM package via the upgrades page in my account, went through checkout and got the email confirming it. Since then nothing has happened,  I still can't access the movie channels. 

I know everyone is busy due to the coronavirus outbreak but I would have thought it would have been activated by now!

Does it usually take so long or has something gone wrong?

Thanks..

 

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Re: How long does a package upgrade take to activate?

Hi sometime you have too power down the V6  complete, then restarting after few minutes


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: How long does a package upgrade take to activate?

You are right should be on by now. Customer services usually say 24 hours. 

Try from home page click settings than network than connect to virgin media service.

This updates channel content.  Box does this it's self a couple times a day.


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Re: How long does a package upgrade take to activate?

Hi I followed your directions and still no access to the movie channels.

The kids channels I neither asked for or want were added ok.

 

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Re: How long does a package upgrade take to activate?

Hi Delroy it didn't work
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Re: How long does a package upgrade take to activate?

Got kids channels instead of movie channels. Sorry but it sounds like you need to start again.


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