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Jarvos123
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How do you remove a package ?

Can anyone help how I remove a package from my tv bundle? 

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newapollo
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Re: How do you remove a package ?

Hi Jarvos123,

You can either use the regrade or cancellation process.

You could try the text messaging service. Just send  a text with a description of regrade( or cancellation)   to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) or 1,1,4, and 4 (thinking of leaving us) but best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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japitts
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Re: How do you remove a package ?

Hiya.

You need to call C/S - 150 from a VM landline, or 0345 4541111 from any other phone, and follow the options for "adding and removing services".

Be aware that if you're removing certain premium channels, these can be subject to a 30day notice period.

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Martin_N
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Re: How do you remove a package ?

Hi Jarvos123,

 

Thank you for your post and welcome to the community. 

 

Have you been able to speak with the team to get this resolved? 

 

^Martin

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