on 17-06-2022 11:03
Hi, can you advise on how I install software updates on my TV? It’s telling me to use my TV remote control to select “show details” but the remote won’t let me navigate to click on “show details”. I’m stuck. All advice welcome. Thanks
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on 17-06-2022 12:39
You'd need to follow instructions from your TV manufacturer- what make & model is your TV?
Assuming of course you don't mean "how do I update my Virgin Media TV box" in which case the answer is you don't. That's all done automatically by VM, and usually overnight.
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on 17-06-2022 12:39
You'd need to follow instructions from your TV manufacturer- what make & model is your TV?
Assuming of course you don't mean "how do I update my Virgin Media TV box" in which case the answer is you don't. That's all done automatically by VM, and usually overnight.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 17-06-2022 15:07
Thanks Japitts, my TV is a Sony Bravia, but my TV package is with Virgin (V6 Box TIVO). I switched on this morning and the message box telling me there is a new s/w update available won't disappear, and It won’t let me click on the message with the remote, so maybe it’s an overnight update gone wrong? I’ve re-booted several times but it makes no difference the message won’t disappear because I can’t click on it
17-06-2022 15:14 - edited 17-06-2022 15:16
Make sure the TV itself is connected to the internet, either via WiFi or hard wired.
Follow the instructions linked HERE.
There are no longer any "over the air" updates broadcast, so the internet method must be used..
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on 17-06-2022 15:32
@MW290 wrote:Hi, can you advise on how I install software updates on my TV? It’s telling me to use my TV remote control to select “show details” but the remote won’t let me navigate to click on “show details”. I’m stuck. All advice welcome. Thanks
Just to make sure, you're definitely using your Sony TV remote, and not the one that controls your Virgin box?