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How do i get new v6 remote

My v6 remote has packed up how do i get a new remote tried 150 but no luck anybody help please 

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Re: How do i get new v6 remote

I got one by ringing 150, but it did take a couple of mistakes(New Tivo Box delivered) before the remote arrived.

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Re: How do i get new v6 remote

But only after a remote not new box have tried 150 no luck

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Re: How do i get new v6 remote

Hi si2008

sorry to hear of your issues.

You need the TV Faults option when dialling 150

You could try the text messaging service.

Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali