on 19-10-2023 14:21
The ever so helpful automated order link just keeps coming up with an error.
Anyone know hows best to order one?
on 19-10-2023 15:51
The quickest way to get a remote would be to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone or wait for a member of the forum team to pick this up which could be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.
You can use the TV control app while you are waiting, or if your TV has a smart remote you might be able to pair that to the V6 box.
on 22-10-2023 13:39
Hi Fastra,
Thanks for posting this on our Community Forums, we're sorry the website was behaving badly when you wanted to order a replacement remote!
I have checked your services on my side and I believe you may have managed to speak to someone off the back of @roy247's advice.
Could you confirm if you've now got a working remote please? 🤗
If not, we're still here to help!
Thanks,
Megan_L