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Stuart71
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How do I get a new remote control

Hi all

 

 Just wanted to see if anyone could suggest my next move, I have tried calling and I have tried the message service no one answers the phones and no one replies to the messages, at the start of the week our remote control stopped working, yes i have changed the batteries and also followed the online instructions from the website, having borrowed a remote i found that it still works but not with our remote, i have spent the week trying to make contact with virgin but i am starting to think that no one is there, anyone give a tip as how to get through many thanks in advance.

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jb66
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Re: How do I get a new remote control

You could try factory reset of your remote. 

 

Press TV and clear together untill remote flashes twice then thumbs down 3 times then ok

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Stuart71
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Re: How do I get a new remote control

Hi jb66

 

 Thanks for the reply, I have tried to reset the remote but still no joy and by the way thank you for the first person that works for virgin that I have been able to make contact with.

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newapollo
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Re: How do I get a new remote control

Hi Stuart71,

Sorry to hear of your issues.

You could try the text messaging service.

Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

If you do decide to call again then you need the TV Faults option when dialling 150 or 0345 454 1111, but best to call at 8am to avoid call queues.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Stuart71
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Re: How do I get a new remote control

Hi Dave

 

 Thanks for the advice I will try the text, one of my biggest gripes is the customer service from Virgin media, I dread having to contact them when I have an issue, it almost makes me want to keep my £161 per month but I know the other providers are just as bad.

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