Hay Stuart.
Best way to get a new remote - £5 off Amazon ...
Mine died a good while ago, after contacting Virgin (75 mins I'm not getting back) they sent a 'new' one out. The thing that arrived was sticky with several buttons cut off. I rang again (another hour gone) and they apologised and sent a second remote, this too was clearly second hand with corroded batteries still inside...
After a friend said he had bought one, I gave up and bought one, as stated above, £5 off Amazon, arrived the next day, brand new, batteries sealed in a fixed packet & it worked once programmed. Amazes me that they can be bought so cheap, makes you wonder why Virgin insist on sending out crap. Save yourself a lot of hassle, go buy one 😋
Steve.
Steve
Utrinque Paratus