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How do I contact Virgin during the lockdown

Unfortunately I didn't receive any answers to my question yesterday.

How do I contact Virgin engineers. 

There's an extremely annoying small black square in the bottom middle of my screen with a rotating red circle in it.

All the services seem to be working apart from YouTube which I've been watching a lot during the lockdown, but no longer can do, due to all the programmes on the home page being superimposed upon each other.

Thank You.

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Re: How do I contact Virgin during the lockdown

Hi there

Have you tired resetting your V6 .

Go to the home page then

Help & settings

Then clear & restart

Restart tivo

Then press thumbs down three time & last channel button this will restart your v6 box.

This should help with your problem.


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: How do I contact Virgin during the lockdown

OK Thank you. Will give it a go when I'm feeling brave.

Do I have to physically touch the box, or will all the instructions be onscreen.

Thanks.

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Re: How do I contact Virgin during the lockdown

Hi No you use the remote for this, just follow Kris_KratosVM instructions.Regards Micky
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Re: How do I contact Virgin during the lockdown

Thank you so much it worked.

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