Hi, thank you very much for your response, I appreciate it.
The message telling me to repeat “Guided Setup” was actually in the Messages section of “Help & Settings” on the TiVo box.
However, I have since tried your suggestion (thank you very much!) and it now says there is a connection problem… I get the info below.
”There is a problem with the virgin media service (N13)”
There may be a temporary problem with the service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart this TiVo box.
Please make sure your firewall is not set to block UDP ports 37 or 123 or TCP port 37, 80, 443, 5005, 5222, 5223, 7287, 7288, 8000, or 8080–8089”
I’m not seeing any green lights, I can watch recorded shows, live TV, and things like Netflix & iPlayer, although I’d been signed out of those. I can’t get certain shows on demand though, it says “not available”
The Internet is fine, all of my other devices are connected. I’ve restarted the box and my router a couple of times. As far as I’m aware, no firewall is set to block those ports – this was all working fine yesterday and I haven’t changed anything.
I’ve restarted the box and my router a couple of times.
Hopefully this is a problem with the Virgin service and they will rectify it…?
However, if you have any other advice, I would be very grateful! Thank you.