Menu
Reply
hinshelwood55
  • 2
  • 0
  • 0
Joining in
576 Views
Message 1 of 5
Flag for a moderator

How can I upgrade to a V6 box

Calling VM to get an upgrade is taking too long waiting on the phone.

Is there a way to order an upgrade on My Virgin Media because I can't find one.

Paying for the upgrade, if it's required, is not a problem.

Hope you can help.

 

0 Kudos
Reply
newapollo
  • 5.77K
  • 917
  • 1.36K
Hero
554 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: How can I upgrade to a V6 box

Hi hinshelwood55,

Which box have you got at present?

The best way to try for a upgrade to a V6 would be to look at upgrading your package.

You may be able to do this via MyVirginMedia at the top of the page.

You could try the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.

However in both cases there is no guarantee that you would receive a V6.

You could try calling again, that way you can chat to a person, 150 from your Virgin landline, or 0345 454 1111, Option 1, then Option 4 Changes to your package, but best to call at 8am to avoid call queues. They are open 7 days a week

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply
SpacePhoenix
  • 184
  • 13
  • 26
Superfast
542 Views
Message 3 of 5
Flag for a moderator

Re: How can I upgrade to a V6 box

You need to have Virgin broadband to have a V6 box as quite a bit of functionality relies on a broadband connection

0 Kudos
Reply
hinshelwood55
  • 2
  • 0
  • 0
Joining in
490 Views
Message 4 of 5
Flag for a moderator

Re: How can I upgrade to a V6 box

Yes, I have the M200 broadband option.

0 Kudos
Reply
Tom_F
  • 3.08K
  • 182
  • 386
Forum Team
Forum Team
391 Views
Message 5 of 5
Flag for a moderator

Re: How can I upgrade to a V6 box

Hi hinshelwood55, thanks for getting in touch - sorry for the delay getting back to you.

 

As advised already the easiest way to arrange an upgrade would be via your online account (virg.in/myVM) if you have any problems getting it sorted though just get back to me via PM and we'll look further into it for you.

 

Tom 

0 Kudos
Reply