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nathanowenbrown
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Hi my sky football hd channel won't work only HD channel playing up

  • Hi all my sky football hd won't work all other HD channels work. Standard definition works though. I've reset and used virgins trouble shoot but no joy 
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newapollo
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Re: Hi my sky football hd channel won't work only HD channel playing up

Hi nathanowenbrown,

Which package are you on?

Sky Sports in HD is included in the Ultimate Oomph package.

You have to pay £7 a month extra for the HD version on the other packages. You can check which package you have by signing into My Virgin Media at the top of the page and checking your contract.

If you should have them then try the following using your remote control

 Home > Help & Settings > Help > Virgin T> go up to the top of the screen then TV Care and press OK >  

Missing Channels.? > Refresh my channels list

Dave

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nathanowenbrown
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Re: Hi my sky football hd channel won't work only HD channel playing up

Hi yes I have the ultimate package it worked for the last few months just the last few times I've tried watching it. It's playing up. Thanks for the reply 

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newapollo
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Re: Hi my sky football hd channel won't work only HD channel playing up

Did you try searching for the missing channels as I suggested. If that fails try a reboot.  And if that fails as well then you will need to phone in

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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japitts
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Re: Hi my sky football hd channel won't work only HD channel playing up

In what way is it "playing up"?

Are we talking pixellation? Error codes/messages? Do other Sky Sports HD channels work ok?

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nathanowenbrown
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Re: Hi my sky football hd channel won't work only HD channel playing up

Hi I've not tried above suggestion of lost channels yet as I was out the house. But in brief all other HD channels work. This one will just show a black background and then bring up the error page suggesting to enter the error code online and reboot

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japitts
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Re: Hi my sky football hd channel won't work only HD channel playing up

And the error page says what? Is there an error code?

The codes often give a clue as to the issue.

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Robert_P
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Re: Hi my sky football hd channel won't work only HD channel playing up

Hello nathanowenbrown

 

Thanks for taking the time to post on the forum in regards to the issues you're having with Sky Football HD, we appreciate you raising this via the forums and welcome to the community.

 

As japitts has alluded to, if you have the error message you can check it here for more information. Once you have done this it will give you more of an idea what the issues is, alternatively if you do need more assistance you can post he error message you're receiving and we can take a closer look.

 

Rob

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nathanowenbrown
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Re: Hi my sky football hd channel won't work only HD channel playing up

Hi again thanks all the code is w02 I've done the trouble shooting no joy they suggested contacting them as there is a signal connection error 

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Robert_P
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Re: Hi my sky football hd channel won't work only HD channel playing up

Thanks for getting back to us nathanowenbrown, we can see there are two boxes in the property. Do you get this issues on both boxes?

 

Rob

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