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Mellydawnpope79
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Hi I’m having trouble viewing my virgin media tv

Hi my virgin media has disappeared of my tv 

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japitts
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Re: Hi I’m having trouble viewing my virgin media tv

Can you explain a little more about your query?

With your TV & Virgin box both switched on, can you view live TV channels? If not, what do you see instead?

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Mellydawnpope79
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Trouble with tv

I get the tv on and the virgin media app has disappeared of my screen and I’ve got live tv on my screen but tying to get my virgin back I have turned everything of and on again and that has not worked could u please help 

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japitts
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Re: Trouble with tv

@Mellydawnpope79 

Just by means of a bit of forum advice - you are best off clicking "reply" in the corner of one of these messages to keep all the replies in the same place. Creating new posts all over the board will just confuse people - I've combined your posts back together for you now 😉

When you say you get live TV but don't have Virgin, I'm assuming that what you mean by "Live TV" is the in-built Freeview.

What make & model of TV do you have? You need to check which input your Virgin box is connected to on your TV, and select that input - using your TV remote.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Mellydawnpope79
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Re: Trouble with tv

It is a Samsung tv and model is UE50TU7100K and I think it is built in freebies but no channels like bbc1 for example 

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Mellydawnpope79
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Re: Trouble with tv

I also tried refreshing it 

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Roger_Gooner
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Re: Trouble with tv

Your Virgin Media TV box will be plugged into one the your TV's two HDMI inputs, so are you selecting the correct input?

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Molly_G
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Re: Trouble with tv

Hi @Mellydawnpope79,

 

Many thanks for your recent posts. I'm sorry to hear of the issues you've been having with your TV services.

 

How have things been since your latest message - are you still in need of assistance? 

 

Kind regards,

Molly_G
Forum Team



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