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Help with V6 settings

honaichas
Joining in

Hi all,

I have a 4K TV and the HD channels were very poor wit the V6 box. I went into the settings and found that only 2160p was ticked in the video output settings.... The 1080 and 1080i options were not ticked. Is this right and how it should be left? I’m thinking this may be why the HD channels looks so poor perhaps?

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi @honaichas 

Have you tested the different video formats?

  1. Press Home  > Help & Settings >  Settings > Video Output > Video Output Format

Either go to Auto detect to run a test of your TV’s display options. It will then ask you to confirm the new display selection  or choose  Test Formats to run a quick test on the Virgin TV V6 box and follow the onscreen guides

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Ashleigh_C
Forum Team
Forum Team

Hi there @honaichas 

 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

 

I am so sorry that you have faced this issue with your settings, have you been able to try the settings options suggested by newapollo?