on 18-11-2023 10:06
We are unable to watch catch up or on demand on tv Engineer called last Saturday who said the problem was outside our house , he was unable to resolve the problem as it needed different engineers who were due to fix the problem last Monday. It's still not working!
[MOD EDIT: Subject title changed for clarity]
Answered! Go to Answer
on 18-11-2023 16:07
What happens when you try using OnDemand - do you get any error codes? That would give a strong clue to the cause.
Is your live TV OK? That would prove the incoming co-ax working.
By posting on here, I presume your home broadband is working? That's what provides the internet connection for your V6.
Which then leaves the connection between your V6 and home-hub. Is that direct Ethernet cable or wireless?
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on 18-11-2023 16:07
What happens when you try using OnDemand - do you get any error codes? That would give a strong clue to the cause.
Is your live TV OK? That would prove the incoming co-ax working.
By posting on here, I presume your home broadband is working? That's what provides the internet connection for your V6.
Which then leaves the connection between your V6 and home-hub. Is that direct Ethernet cable or wireless?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 25-11-2023 18:56
They apparantly need to dig up outside and need council permission to do so hence the delay until the beginning of Dec
on 28-11-2023 09:39
Hi 59Beverley 👋🏼.
Thank you for posting and welcoming you back onto the community forum 😊.
Sorry to see there has been a delay in digging up outside to put the line in ☹.
Have our team advised what day in December?
Let us know how it goes.
Ari - Forum Team
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