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Help tv - catch up / on demand not working

59Beverley
Joining in

We are unable to watch catch up or on demand on tv  Engineer called last Saturday who said the problem was outside our house , he was unable to resolve the problem as it needed  different engineers  who were due to fix the problem last Monday. It's still not working!

 

 

[MOD EDIT: Subject title changed for clarity]

1 ACCEPTED SOLUTION

Accepted Solutions

japitts
Very Insightful Person
Very Insightful Person

What happens when you try using OnDemand - do you get any error codes? That would give a strong clue to the cause.

Is your live TV OK? That would prove the incoming co-ax working.

By posting on here, I presume your home broadband is working? That's what provides the internet connection for your V6.

Which then leaves the connection between your V6 and home-hub. Is that direct Ethernet cable or wireless?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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See where this Helpful Answer was posted

3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

What happens when you try using OnDemand - do you get any error codes? That would give a strong clue to the cause.

Is your live TV OK? That would prove the incoming co-ax working.

By posting on here, I presume your home broadband is working? That's what provides the internet connection for your V6.

Which then leaves the connection between your V6 and home-hub. Is that direct Ethernet cable or wireless?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

They apparantly need to dig up outside and need council permission to do so hence the delay until the beginning of Dec

Hi 59Beverley 👋🏼.

Thank you for posting and welcoming you back onto the community forum 😊.

Sorry to see there has been a delay in digging up outside to put the line in ☹. 

Have our team advised what day in December?  

Let us know how it goes.  

Ari - Forum Team


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