Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Help on apps

Nannyjo50
Joining in

on ‎03-12-2023 13:08

Hi, my BBC iPlayer, itvX, and all other apps have not been working for the last 4 days, it says Loading but then doesn't, help please 

0 Kudos
2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎03-12-2023 14:17

Restarting your V6 via the Help & Settings menu may resolve this.

However, check your V6's internet connection is working first - can you view OnDemand programmes without apps? C5 & Sky programmes are a good test.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

Steven_L
Forum Team
Forum Team

on ‎05-12-2023 15:47

Hey Nannyjo50,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your apps on your TV box at the moment, have you tried the advice from japitts to resolve the issues that you're having?

You could also try to clear the cache on your box, you can do this by pressing the following buttons - Home > Thumbs down > Thumbs up > Play > Play > Play 

 

Kind Regards,

Steven_L

0 Kudos
Top