Help needed by someone please. The following has been posted across all social media streams with a hope someone can help.
I'm writing this on behalf of my parents and I honestly can't stress enough how bad your customer service is. I don't believe I have experienced customer service so bad.
I have re-contracted my parents into a new 18month contract and they have been promised 2 new TV boxes to be sent. We are 2 weeks down the line, boxes have been ordered twice and no tracking details have been provided on both occasions and equipment clearly has gone missing or never ordered correctly in the first place. I have raised a complaint, heard nothing back, I've emailed the CEO twice and had no response and I honestly believe the service you are providing is not acceptable and disgusting.
I've tried to contact Virgin several times yesterday and today with no success in gaining the information that I need. Not 1 agent has been helpful, they don't have the basic customer service skills or knowledge. They are in fact rude, clearly unaware of processes/procedures and have a lack of understanding of telecoms and how your systems work.
I need to speak to someone in regards to the complaint ASAP - this is totally unacceptable and Virgin should be ashamed of the service they are providing to customers.