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Tracy-7
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Help 2 of my 3 v6 boxes have blown up after thunder and lightning storm

on ‎19-05-2022 01:53

Just experienced a bad storm. (May 18th 2022.) Heard a massive crack of lightning. Felt like it surged through my house and 2 out of my 3 v6 boxes have blown up. The 3rd one in my lounge which was unplugged hasnt but makes a whirring noise and not showing up on my TV"s Av. 

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Molly_T
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Re: Help 2 of my 3 v6 boxes have blown up after thunder and lightning storm

on ‎19-05-2022 08:42

Hi Tracy-7, welcome to the community! Thank you for posting!
Sorry to hear you were affected by a storm last night, and you have experienced damage to your Virgin Media equipment. I will need to send you a PM to confirm a few details so I can run additional checks on the equipment, and get a technician booked out to you ASAP if needed!

You will find the PM in the top right corner of the page in your Inbox. 

We can return to this public thread with an update as soon as possible! 
All the best. 

Molly
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