For as long as I can remember, every time we try and watch something on Netflix via the app on Virgin Media V6 box, the program doesn't play and we get a Netflix error message "Unable to show content at this time" (Or something similar).
The solution is to turn the V6 box off and then back on again. This isn't the end of the world, but is becoming increasingly frustrating. Takes us long enough to find a show we both agree on, without having to restart the box every time!
Can anyone shed some light on why this may be happening and if there is a permanent solution?
Do you only have 1 v6 box? If you have 2 try swapping them around? do you have a smart tv can you play it on there? due to covid19 its really busy so if it can wait till then that would be great. If you can PM me i cab run diagnostic checks.
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I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such
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We only have the one box. Yes this can certainly wait and is not an urgent issue. I posted on here rather than calling as they'll be far more urgent issues to deal with at the moment and I suspect VM have a lot WFH at this time.