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mnt23
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Have to test connection every time I use TV

Hi,

Every time I try and use an online service on my box, such as the Amazon or Netflix app, I have to test my internet connection first.

My connection is good, I never have any speed issues or collection issues on anything else. Every time I run the test the are no issues and I can use everything straight afterwards.

Any thoughts?

 

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japitts
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Re: Have to test connection every time I use TV

What happens if you don't do the test connection first?

And are you able to use OnDemand services ok?

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mnt23
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Re: Have to test connection every time I use TV

No, I can't use them. I go to try and load the apps page and on the first press nothing happens, on the second it asks me to test the connection

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japitts
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Re: Have to test connection every time I use TV

Most odd - I've never come across that one before! Not that I disbelieve you, but are you able to take a pic of this message and upload it on here? I'm curious, apart from anything else!

What're your box power saving options set to? Home > Help & Settings > Settings > Devices > Power saving

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mnt23
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Re: Have to test connection every time I use TV

We're set to eco low power.

I've attached some photos of what it's getting me to do!

What happens when I try to go to apps 

The test 

Sorry about the quality of the photos...

 

 

 

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